Serving eight communities with 9-11 PSAP service, along with dispatching and coordinating services.  9-11 calls from over forty cellular telephone sites are also answered by Northwest CT Public Safety.

Northwest CT Public Safety is proud to have been providing emergency communication services to the region for almost 30 years.  Having begun operations in the summer of 1975, handling approximately 12,000 calls for assistance, the Center now handles well over 100,000 calls annually.

Other functions:

The communication center is staffed 24/7, with a minimum of two highly trained State of Connecticut Certified Telecommunicators experienced in public safety.  Currently, Northwest CT Public Safety is serving as a primary E-9-1-1 Public Safety Answering Point (PSAP) for the towns of Beacon Falls, Bethlehem, Oxford, Prospect, Roxbury and Woodbury and the secondary E-9-1-1 PSAP for Middlebury, the Borough of Naugatuck, and Seymour.  In addition to 9-1-1 PSAP duties, the communication center also handles all emergency communications for the fire departments and E.M.S. providers in those six primary E-9-1-1 communities, along with Naugatuck Ambulance Service and Middlebury Volunteer Fire Department.

In addition to the eight communities served with E-9-1-1 PSAP service, the Communication Center answers 9-1-1 calls  for over forty cellular telephone sites in the greater Waterbury area which covers the major highway interchange of I-84 and Rt. 8.

A state-of-the-art computer aided dispatch (CAD) system enhances Northwest's operational capabilities both on a daily basis as well as under extreme circumstances such as natural disaster, mass casualty incident or national crisis.

Northwest CT Public Safety is utilizing Emergency Medical Dispatch (EMD) protocols on all 9-1-1 and EMS calls for assistance, offering pre-arrival instructions to the caller.

The Center also has the capability to transmit and receive on an 800 MHz. ITAC/ICALL Interoperability Radio Network, supplied by the State of Connecticut, Division of Homeland Security.

Fire Departments:
Beacon Hose Co. #1, Beacon Falls
Bethlehem Volunteer Fire Department
Middlebury Volunteer Fire Department
Oxford Volunteer Fire Department
Prospect Volunteer Fire Department
Roxbury Volunteer Fire Department
Woodbury Volunteer Fire Department

EMS Providers:
Beacon Hose Co. #1 Vol. Amb. Corp.
Bethlehem Volunteer Ambulance Assoc.
Middlebury Volunteer Fire Department
Naugatuck Ambulance Service
Oxford Volunteer Ambulance Assoc.
Roxbury Volunteer Ambulance Assoc.
Woodbury Volunteer Ambulance Assoc.

Seymour Fire Dept.